We understand that plans may change and Convera makes it easy for your payment to be returned to you.
- To start the refund process, reach out to your institution directly to request your refund. Your institution will initiate this process.
- Once your institution initiates your refund, depending on the original form of payment, your payment will either be returned to the original payment source, or you will receive an email with instructions to provide banking information securely.
- After initiating your refund, you will receive a receipt via email that will include a unique refund reference which can be used to track the status of your refund.
- Convera will then process your refund back to the designated account.