Country specific payments
Cross-Border Payments in the European Economic Area (EEA)
The ECB rate is the foreign exchange reference rate for European currencies against the Euro (EUR) currency that is updated by the European Central Bank every working day at 16:00 Central European time.
As a payment service provider, Convera is required to display the ECB exchange rate alongside our own currency conversion rate as a percent difference to ensure full transparency for payers. This practice allows payers to see the difference between the market currency conversion rate (ECB rate) and the currency conversion rate that Convera offers, providing clarity on any applied markup. This transparency is mandated for card transactions where the source currency is EUR and where the payer is located in a country within the European Economic Area (EEA) or the UK.
Currency conversion and transaction costs are both charged when making cross border card payment. Currency conversion is charged when a transaction is converted from one currency to another. Transaction costs are charged by the card issuer or payment service provider for cross border card payments.
When completing your payment with Convera you have the option to pay using several different payment options including in the currency of your institution. If you choose to pay with the currency of your institution, your bank will complete the FX conversion at the point of transfer.
Paying from Denmark
As an alternative, we recommend using Trustly, available under “Choose a way to pay.” Trustly supports domestic DKK transfers from Nordea Bank and is typically the quickest and easiest way to complete your payment.
Paying from Japan
When paying from Japan, the account details provided are for a non‑resident account. Because of this, only international bank transfers are supported.
Domestic (local) Japanese transfers cannot be accepted to this account and may result in the payment being rejected or delayed.
If you need assistance initiating an international transfer, please contact your bank directly before submitting your payment.
Paying from China
The State Administration of Foreign Exchange (SAFE) of the People’s Republic of China is a state-run council responsible for implementing rules and regulations governing foreign exchange. The council has placed limits on international transfers, required documentation, and other rules and regulations that must be followed. Convera works with payment providers to ensure that all these requirements are met for international payments.
Payers from China can also send their payment via Bank Transfer directly from their bank. After selecting bank transfer during checkout, you will be prompted to provide the required student and payer information, once completed you will select ‘proceed to pay.’
You will be presented with payment instructions to complete your payment. Please use these instructions to initiate the payment with your local bank either by logging into your account, calling your bank, or visiting your local bank branch.
Your payment is typically delivered to your institution within four business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update
WeChat Pay is supported for Chinese residents and requires either a National Chinese ID or passport to be uploaded at time of payment. After selecting WeChat Pay during checkout you will be prompted to provide required student and payer information, once completed you will select ‘Proceed to Pay.’
You will automatically be redirected to the WeChat Pay payment portal to where you will be prompted to upload documentation such as your passport and ID. You will then enter your bank details and complete your transaction.
Your payment is typically delivered to your institution within 5 business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Geoswift is supported for Chinese residents and requires either a National Chinese ID or passport to be uploaded at time of payment. After selecting GeoSwift during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘Proceed to Pay.’
You will automatically be redirected to the Geoswift payment portal where you will be prompted to upload documentation such as your passport and ID. You will then enter your bank details and complete your transaction.
Your payment is typically delivered to your institution within 5 business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
ChinaPay is supported for Chinese residents and requires either a National Chinese ID or passport to be uploaded at time of payment. After selecting ChinaPay during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘Proceed to Pay.’
You will automatically be redirected to the ChinaPay payment portal where you will be prompted to upload documentation such as your passport and ID. You will then enter your bank details and complete your transaction.
Your payment is typically delivered to your institution within four business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Alipay is supported for Chinese residents who have a National Chinese ID. After selecting Alipay during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘Proceed to Pay.’
If you are paying with Alipay using your Alipay account, you will be presented with a QR code to scan and complete your payment in your Alipay wallet. If you are paying with Alipay using Geoswift, you will be presented with payment instructions to complete your payment.
Your payment is typically delivered to your institution within 3 business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Payers from China can send their payment using a credit or debit card issued by UnionPay. This option is available for Chinese residents and requires either a National Chinese ID or passport to be uploaded at time of payment. After selecting a credit or debit option during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘Proceed to Pay.’
You will be asked to enter your card details. As part of 3D Secure, which is a fraud protection measure for online card transactions, you may be requested to complete two-factor authentication prior to your payment being authorized.
Your payment is typically delivered to your institution within three business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Please note that individual card limits may apply, please contact your card-issuing bank for more information.
Payers from China can send their payment using a credit or debit card issued by Visa or Mastercard. After selecting a credit or debit option during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘Proceed to Pay.’
You will be asked to enter your card details. As part of 3D Secure, which is a fraud protection measure for online card transactions, you may be requested to complete two-factor authentication prior to your payment being authorized.
Your payment is typically delivered to your institution within 3 business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Please note that individual card limits may apply; please contact your card-issuing bank for more information.
Depending on your institution, Convera offers the below payment methods for payers whose bank account is in China:
- Visa or Mastercard credit or debit card
- UnionPay credit or debit card
- Bank Transfer via Geoswift or ChinaPay
- Alipay
- WeChat Pay
When completing your payment, you will be able to view all available payment options based on your institution and be able to compare the price and speed of settlement.
Paying from India
If your payment is being made directly by your loan provider (i.e. your bank is paying from your loan account), please select “Someone else” under Who will be making this payment. Then choose “Loan provider” and complete the payer section using the student’s details (name, date of birth, PAN, and address).
If the payment is being made from your own account, please select “Self” and choose:
- “Loan from an Indian Financial Institution” if the payment is fully covered by your loan, or
- “Loan and Privately Funded” if you are contributing a portion of the payment yourself.
If the loan funds have been transferred from your loan account into your personal savings account, please ensure you provide up-to-date statements for both accounts. These should clearly show the loan disbursement and how the funds have been used.
Once you select the appropriate payer type, the required documents will automatically be displayed on the same page for you to upload.
Your payment instruction includes an ‘Authorization Letter’ which is typically the second page of the payment instruction PDF. Please show this letter to your bank which authorizes Convera to accept payments on behalf of your institution.
Yes. Tax Collected at Source (TCS) paid on your transaction may be adjusted against your total tax payable when you file your Income Tax Return (ITR) in India, subject to applicable income tax regulations.
Any TCS remitted by your bank will be reflected in Form 26AS under the PAN holder’s account. You can use this information when filing your tax return.
Please note that this process is handled directly by you with the tax authorities and is not managed by Convera.
When completing your payment, documentation will be requested and verified to assess TCS.
- ICICI Bank
- Collection of TCS is managed by branch staff at ICICI. They will complete a PAN look up, ask for a loan sanction letter, and then apply TCS, if applicable. ICICI will remit the tax to the appropriate authorities.
- Convera Agent
- Collection of TCS is managed by branch staff at the Convera Agent location. They will complete a PAN look up, ask for a loan sanction letter, and then apply TCS, if applicable. Each Agent will remit the tax to the appropriate authorities.
- INR bank transfer NEFT/RTGS
- Our banking partner in India is responsible for collecting the TCS amount, which will be displayed on your payment instructions and added to the amount due. You must remit the full amount (amount owed to your Institution and TCS). Our banking partner in India will withhold the amount of TCS payable and remit those funds to the appropriate authority and your institution will receive the full amount owed.
If your payment was declined for a missing bank statement despite uploading a document, this may be due to one of the following reasons:
- Incorrect document type: The uploaded file was not identified as an education loan account statement, for example, it may have been a general savings account statement or a document that does not clearly reference the loan.
- Incomplete transaction history: The statement does not show the full transaction history required to verify how the education loan funds were used.
- File quality or format issues: The document is blurry, incomplete, or in an unsupported file format, which can prevent it from being reviewed correctly.
- Upload error: The document may not have uploaded successfully or may have been attached to the incorrect section during submission.
What should I do when resubmitting my payment?
When retrying your payment, please ensure that:
- The statement clearly shows the education loan account number and complete transaction history.
- You upload a recent and complete statement issued by your bank or loan provider.
- The document is re‑uploaded in PDF format, where possible.
Important: When retrying the payment, please make sure to create a new payment reference on our website. Reusing an existing reference may result in another decline.
When making a payment using the INR bank transfer method, your transaction is first reviewed by our Indian banking, Barclays Bank. When entering your information on Globalpay for Students, you are required to upload supporting documents, which are reviewed as part of this process.
Based on this review, the payment is either:
- Forwarded to Convera for further processing to your institution, or
- Declined and returned to the payer.
How to reduce the risk of your payment being declined
To help ensure your payment is processed successfully, please make sure that:
- You send exactly the amount shown in your quote.
- You do not use NRE, NRO, or NRI bank accounts to send your payment.
- You use NEFT or RTGS only as IMPS is not accepted.
- The student’s name and payer’s name match the PAN card exactly.
- Your permanent address matches the official document you uploaded.
- If paying using both a loan and personal funds, you create two separate quotes and make two separate payments.
- Loan payments are less than or equal to the loan disbursement amount.
- Each payment reference number is used only once.
- You always include the payment reference number when initiating the bank transfer.
One of the most common reasons an INR bank transfer is declined is because the permitted limit under India’s Liberalized Remittance Scheme (LRS) for the current financial year has been exceeded. In such cases, the transaction may be rejected.
Example decline message:
“INR AMOUNT _____ IS ALREADY UTILISED IN LRS FOR CURRENT FINANCIAL YEAR. PLEASE NOTE THAT THRESHOLD LIMIT SHOULD UTILISE EXACTLY EQUAL OR UNDER 10,00,000.”
This typically occurs when the amount you want to send exceeds the total amount already remitted under LRS for the financial year.
Key points to note
- Students can remit up to ₹10,00,000 per financial year for education without TCS.
- If the total remittance exceeds ₹10,00,000 and is funded through personal savings or non‑specified loans, 2% TCS will apply on the excess amount.
- Remittances made through specified education loans are exempt from TCS.
What should I do next?
- Create a new payment using the correct LRS‑utilised amount, then retry the payment.
- Alternatively, split the payment into two quotes:
- One within the ₹10,00,000 LRS limit
- One for the excess amount
Please note that incorrect LRS declarations may result in transaction rejection.
Under LRS, payers can send up to Rs 10 lakh per year without being subject to TCS for education tuition or fees. If international payment crosses the threshold of Rs 10 lakh and is financed by a loan from any approved financial institution, a TCS of 0.05 percent will be levied. The Rs 10 lakh threshold for LRS is a combined threshold, applicable to TCS on all LRS transactions, regardless of the purpose of the remittance. Any international payment beyond Rs 10 lakh for education purposes, not obtained through a loan, will carry a TCS tax rate of 2 percent.
Tax Collected at Source (TCS) is an income tax collected on international money transfers falling under the Liberalized Remittance Scheme (LRS) given in Section 206C of the Income Tax Act 1961. The LRS is a scheme that allows a resident individual to send money internationally up to USD 250,000 every financial year. TCS came into effect from October 1, 2020.
Payers from India can send their payment using a Money Transfer Agent (Thomas Cook, Paul Merchants, or Ebix). After selecting your preferred Agent during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘proceed to pay’ and will be presented with payment instructions to complete your transfer.
Next, you must visit the agent location detailed in your payment instructions to complete your payment. Documentation required includes a student passport, an institution admission letter, and proof of current address.
Your payment is typically delivered to your institution within five business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Thomas Cook, Paul Merchants and Ebix independently act as Authorized Dealers for remittance transactions and are authorized as AD Category II entities by the Reserve Bank of India. These three Money Transfer Agents are responsible for facilitating and processing remittances in accordance with applicable foreign exchange regulations, including necessary regulatory checks and settlement. The foreign exchange conversion for such transactions is carried out using foreign exchange rates set at the time of payment by each Money Transfer Agent. Please note, the amount payable in rupees may differ depending on which Money Transfer Agent you use.
India residents can complete their payment in INR by transferring funds via RTGS/NEFT to Convera (10,000 USD limit applies). After selecting ‘bank transfer NEFT/RTGS’ during checkout, you will be prompted to provide the required student and payer information. Please note that you must provide your PAN card and government issued ID during checkout. Once completed, you will select ‘proceed to pay’ and will be presented with payment instructions to complete your transfer.
Next, you must complete your transfer using your payment instructions. Please note that TCS tax will be levied when using this option at the time of payment. Convera is unable to validate whether the sender of the funds has already hit the Rs 10 lakh limit.
Barclays Bank (AD-1) is the authorized dealer facilitating this remittance. Barclays as AD-1 is responsible for verification and processing of remittance instructions, conducting required regulatory checks, reporting and documentation. The foreign exchange rate used for conversion shall be the Barclays Bank FX rate, as applicable on the date of the transaction.
Your payment is typically delivered to your institution within three business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
ICICI is supported for India residents. You are not required to have an ICICI bank account to use this option. After selecting ICICI during checkout, you will be prompted to provide the required student and payer information. Once completed, you will select ‘proceed to pay’ and will be presented with payment instructions to complete your transfer.
Next, you must visit an ICICI branch in person to complete your transfer. If you are a non-ICICI account holder, you must transfer your funds to the ICICI Bank pooled account which will be detailed in your payment instructions. You must bring the following to your local ICICI Bank branch to complete your transaction: Completed Retail Outward Remittance Application, proof of identity (ex. passport, voter ID), your PAN card, and a copy of your sanction/disbursement letter (if your fees are funded by a loan).
ICICI Bank acts as the Authorized Dealer for remittance transactions and is authorized as an AD Category-I entity. ICICI Bank is responsible for facilitating and processing remittances in accordance with applicable foreign exchange regulations, including necessary regulatory checks and settlements. The foreign exchange conversion for such transactions is carried out using ICICI Bank foreign exchange rates, as applicable on the date of the transaction
Your payment is typically delivered to your institution within three business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Payers from India can send their payment using a credit or debit card issued by Visa or Mastercard. After selecting a credit or debit option during checkout, you will be prompted to provide the required student and payer information, once completed you will select ‘proceed to pay.’
You will be asked to enter your card details. As part of 3D secure, which is a fraud protection measure for online card transactions, you may be requested to complete two-factor authentication prior to your payment being authorized.
Your payment is typically delivered to your institution within three business days from the date of completing your transfer. You can track the status of your payment using our payment tracking tool here. Please allow at least 24 hours after completing your payment for the status to update.
Please note individual card limits may apply, please contact your card issuing bank for more information.
Payment options may vary depending on your institution. For payers using a bank account in India, Convera offers the following payment methods:
- Visa or Mastercard (Credit or Debit Card)
- Bank transfer, including:
- ICICI Bank Transfer
- INR Bank Transfer via NEFT / RTGS
- Paul Merchants
- EbixCash
- Thomas Cook
When completing your payment, you will be shown all available options based on your institution. You’ll also be able to compare costs and settlement times before selecting your preferred payment method.
Paying from the United States
Convera adheres to all State Money Transmission and Dodd-Frank Consumer Money Transfer laws.
For payers from the United States, we must verify that the payer details provided are accurate. When filling out the required fields on the ‘payer detail’ page, please make sure the name provided is the individual’s legal name as it would appear on their bank statement and the social security number provided is US issued. If your information cannot be verified, you will be prompted to review details provided and make any updates required. You can attempt this process only two times. On your third attempt, you will be redirected to the ‘choose away to pay’ page to select an alternative payment option that does not require this verification.
What regulations does Convera adhere to when facilitating international payments from the US?
Convera adheres to all State Money Transmission and Dodd-Frank Consumer Money Transfer laws.
US banks do not use IBANs, so we’re unable to provide one. Instead, international transfers to U.S. accounts require the account number, routing (ABA) number, SWIFT/BIC code, and bank name and address. These details are included in the payment instructions provided.
If your bank requires an IBAN field, you may enter the account number or contact your bank for guidance. As this is a USD‑to‑USD payment, you may also try sending it as a domestic transfer.
If your bank does not support payments without an IBAN, please create a new quote and select an alternative payment method or currency.
Depending on your institution, Convera can offer the below payment methods for payers whose bank account is in the United States:
- Mastercard or Visa Credit or Debit Card
- Bank Transfer
- Online bank transfer via Trustly
When completing your payment, you will be able to view all available payment options based on your institution and be able to compare price and speed of settlement.
Paying from Nigeria
Depending on your institution, Convera offers the below payment methods for payers whose bank account is in Nigeria:
- Visa Credit or Debit Card
- Bank Transfer
Convera will display all available payment options based on your institution during checkout. To see what options are available:
- Select your institution country and institution.
- Enter payment amount.
- Select the country where the bank you will be paying from is located.
If you do not see a payment option in your local currency, you can select any other available currency listed. At the end of the checkout process, you will be provided with payment instructions to execute your payment with your bank. Based on the currency chosen, your bank will convert your funds before they are sent to Convera. Your payment will be received in full and remitted to your institution within 2-3 days from the time of payment.