How to make a payment
Our support team is available 24/5. Click here to see the available ways to get in touch.
Available payment options are displayed during checkout and depend on your institution and bank country. To view all options, select your institution and country, enter the payment amount, and choose the country where your bank is located.
If your local currency is not shown, it is not currently supported for that payment, and we’re unable to offer it at this time.
Once a payment has been completed, the currency cannot be changed. You will need to complete the online payment process again using the correct currency.
If you have already sent the payment, please contact your bank as soon as possible to request that the transfer be stopped or the funds recalled. In some cases, you may also ask your bank to amend the currency; however, this is not always guaranteed and may result in a different amount being received, as your bank’s exchange rates would apply.
If Convera has already received the funds, the payment cannot be cancelled. Once the payment has been delivered to your institution, you may request a refund directly from them.
When making a payment request, you may be prompted to enter your student ID (Eagle ID, Banner ID, Invoice ID, etc). Your student ID may be required by your institution to make a payment through Convera GlobalPay for Students because it allows the institution to identify the payment as belonging to you. It can usually be found on school, college, or university documents, such as an invoice or course registration. If you cannot find your student ID, contact your institution directly for more help.
Receipts are issued by your institution, not by Convera, as we are not the final recipient of the funds. Please contact your institution directly, and they’ll be able to assist with your request.
When you initiate a payment or a refund, we (Convera) send you emails (from [email protected]) on behalf of your institution. The payment or refund reference is included in these emails. If you can’t find your reference number, use our payment or refund reference locator tool.
To use this tool:
- Select ’payment’ or ’refund’.
- Enter your institution country and name.
- Enter your full name and student ID.
- Click Submit. You will be able to view all payments or refunds made in the past and their associated reference number.
Still can’t find your reference number? Reach out to our support team here.
Using the Convera payment and refund tracking tool, you can easily find out the latest status of where your payment or refund is. Please have your payment or refund reference number ready.
Payment delivery times vary depending on the payment method selected:
- Bank transfer: Typically delivered within 4 business days after you complete the transfer with your bank.
- Credit card: Typically delivered within 3–4 business days.
- Online bank transfer: Typically delivered within 3–4 business days.
Please note that delivery may take longer if additional review, documentation, or information is required. If anything is needed from you, Convera will contact you directly by email on the address you provide when making the payment reference.
If your ‘bank country’ is not listed when you are completing the payment process, this is likely due to international sanctions and regulations. Please review our information on sanctioned countries here.
Please do not attempt to use a country as your ‘bank country’ if it does not match the country in which your ‘bank account’ is established, as your payment will likely be delayed or declined.
If you can’t find the platform on your institution’s website, please visit: https://students.convera.com/#!/landing, select your institution’s country, and then choose your institution from the list.
Alternatively, please contact your institution directly for assistance.
The cost of making a payment through Convera GlobalPay for Students is built into the quote you generate on the platform. Convera does not charge any additional or hidden fees. So, you only pay the amount that you see on the platform. However, please note that in limited circumstances your bank may charge an additional fee depending on the payment method selected. We provide one of the most extensive payment networks with competitive pricing for each payment option that helps you move your funds across the globe.
To give you added confidence that you are getting a competitive price, we are pleased to offer the Convera GlobalPay for Students price promise guarantee. If you find a total price offered by your bank to process a payment that is cheaper than the price offered by Convera GlobalPay for Students, we will honor your bank’s total price for added peace of mind. Click here to learn more.
If you encounter a server error, please clear your cache and cookies, and attempt to reload the webpage, and complete the payment process again. If you continue to encounter technical issues while attempting your payment, please get in touch with our support team here and include any relevant screenshots or error messages with your inquiry.
- Visit the GlobalPay for Students platform on your desktop or mobile device.
- Select the country of the institution you are paying.
- Choose your institution. If your institution is not listed, you may need to access GlobalPay via your institution’s portal or intranet. Please contact your institution for guidance.
- Select your bank country (where your bank account or card‑issuing bank is located).
- Select or enter the fees you wish to pay.
- Review the available payment options and choose the one that best suits you.
- Enter the required payment details.
- Complete your payment. For bank transfers, you’ll receive payment instructions to complete the transfer through your bank.
- Convera will process your payment and notify you once it has been delivered to your institution.
- Track your payment at any time using the payment and refund tracking tool.
Using Convera GlobalPay for Students, you gain access to a global payment network supporting 140+ currencies across 200+ countries and territories. Based on your bank and institution countries, the platform displays all available payment options and allows you to compare them on a single page.
Convera currently supports the following payment methods:
- Bank transfer: Complete your payment directly with your bank using the payment instructions provided.
- Credit or debit card: Pay directly on our platform using your credit or debit card.
- Online bank transfer: Pay directly on our website, leveraging trusted local payment methods to securely authorize your payment from your bank account.
