How to make a payment
Our support team is available 24 hours a day, 5 days a week. To see available support options, please click here.
When completing your payment, Convera will display all available payment options based on the country selected. If you do not see a bank transfer payment option in your local currency, you can select another available currency listed (GBP, USD, EUR). At the end of the checkout process, you will be provided with Convera’s bank details and instructions to share with your bank. Based on the currency chosen, you will need to ask your bank to convert your funds into the currency selected before they are sent to Convera. Please note that you may incur transaction charges from your bank to do the conversion. Your payment will typically be sent to your institution within four days of the time of payment.
How it works:
- Enter amount you wish to pay
- Select the country where the bank you will be paying from is located
- If your local currency bank transfer option is not available, select another currency from the list provided
- Enter student and payer details
- Download PDF payment instructions to execute payment with your bank
- Ask your bank to convert the funds into the selected currency before sending to Convera
- Track your payment status at students.convera.com/#!/tracking
You cannot change the currency once the payment process is completed. You will need to complete the online process again. If you have already made your payment, contact your bank to stop the transfer. If Convera has already received your funds, you will not be able to cancel your payment. Once your payment is delivered to your institution, you can request a refund.
When making a payment request, you may be prompted to enter your student ID (Eagle ID, Banner ID, Invoice ID, etc.). Your student ID may be required by your institution to make a payment through Convera GlobalPay for Students because it allows the institution to identify the payment as belonging to you. It can usually be found on school, college, or university documents, such as an invoice or course registration. If you cannot find your student ID, contact your institution directly for more help.
Please contact your institution directly who can accommodate your request for a receipt.
When you initiate a payment or a refund, we (Convera) send you emails (from [email protected]) on behalf of your institution. The payment or refund reference is included in these emails. If you can’t find your reference number, use our payment or refund reference locator tool.
To use this tool:
1. Select ‘payment’ or ‘refund’.
2. Enter your institution country and name.
3. Enter your full name and student ID.
4. Click Submit. You will be able to view all payments or refunds made in the past and their associated reference number.
Still can’t find your reference number? Reach out to our support team here.
Using the Convera payment and refund tracking tool, you can easily find out the latest status of where your payment or refund is. Please have your payment or refund reference number ready.
Depending on the payment method chosen, the time to deliver the payment to your institution may vary. Typically:
- Bank transfer: Your payment will be delivered to your institution within four business days of you completing your offline transfer.
- Credit card: Your payment will be delivered to your institution within three to four business days.
- Online bank transfer: Your payment will be delivered to your institution, typically within three to four business days.
Note: The estimated payment processing timelines mentioned herein are approximate and may vary based on factors including but not limited to bank holidays, weekends, intermediary banks, time zone differences, banking procedures, currency conversion, and local regulations in the sender and recipient’s country. While we strive to process payment within the given time frame, delays may occur, and actual timelines can differ. Your payment may take longer to reach your institution if we need to review your payment or documentation or collect additional information. If anything is required from you, Convera will contact you directly.
If your ‘bank country’ is not listed when you are completing the payment process, this is likely due to international sanctions and regulations. Please review our information on sanctioned countries here.
Please do not attempt to use a country as your ‘bank country’ if it does not match the country in which your ‘bank account’ is established, as your payment will likely be delayed or declined.
If you are unable to find your institution’s platform via their website, please visit https://students.convera.com/#!/landing, select the country of your institution, and then select your institution from the drop-down list. Alternatively, please contact your institution directly for support.
The cost of making a payment through Convera GlobalPay for Students is built into the quote generated on the platform. Convera does not charge any additional fees other than the amount that you see on the platform. However, please note that in limited circumstances your bank may charge an additional fee depending on the payment method selected. We provide one of the most extensive payment networks with competitive pricing for each payment option that helps you move your funds across the globe.
To give you added confidence that you are getting a competitive price, we are pleased to offer the Convera GlobalPay for Students price promise guarantee. If you find a total price offered by your bank to process a payment that is cheaper than the price offered by Convera GlobalPay for Students, we will honor your bank’s total price for added peace of mind. Click here to learn more.
If you encounter a server error, please clear your cache and cookies, and attempt to reload the webpage, and complete the payment process again. If you continue to encounter technical issues while attempting your payment, please get in touch with our support team here and include any relevant screenshots or error messages with your inquiry.
- Visit our platform either on your mobile device or desktop.
- Select the country of the institution for which you are paying.
- Select your institution (not listed? You may be required to access our services via your institution’s intranet or portal. Please reach out to your institution for assistance).
- Select your bank country (location of your bank account or card-issuing bank from which you will be paying).
- Select or enter the fees you wish to pay.
- Review your payment options and select the option that works best for you.
- Enter all the required details for your payment.
- Make your payment. If you are paying via bank transfer, you will be provided with payment instructions to complete your payment directly with your bank.
- Convera will take care of the rest, and we will let you know when your payment is delivered to your institution.
- Track your payment at any time using our payment and refund tracking tool.
Using Convera GlobalPay for Students, you will have access to our large and growing payment network in 140+ currencies across 200+ countries and territories. Depending on your bank country and your receiving institution country, our platform will show you all the options available to you and even let you compare these options on one page.
Convera currently supports the following payment methods:
- Bank transfer: Complete your payment directly with your bank using the payment instructions provided.
- Credit or debit card: Pay directly on our platform using your credit or debit card.
Online bank transfer: Pay directly on our website, leveraging trusted local payment methods to securely authorize your payment from your bank account.
Convera GlobalPay for Students lets you pay your tuition, deposits, and student fees with the assurance that your funds will arrive on time and in full at your institution. Convera does not charge any additional fees other than the amount that you see on the platform. However, please note that in limited circumstances, your bank may charge an additional fee depending on the payment method selected.
Why use Convera GPFS?
Students, agents, and sponsors choose to pay deposits, tuition fees, and more through the GlobalPay for Students platform because of:
- Large and trusted global network: Pay in your local currency using a variety of familiar payment options, including bank transfer, credit, or debit card, or eWallet, ensuring your payment arrives on time and in full.
- Competitive costs and FX rates: Compare payment options provided by Convera and lock-in rates for 72 hours* (about three days). You can also use our price promise guarantee wherein if you find a total price offered by your bank to process a payment that is cheaper than the price offered by Convera GlobalPay for Students, we will honor your bank’s total price for added peace of mind. Click here to learn more.
- Secure and reliable platform: Use a platform built with sophisticated and secure software to help protect your money.
- Extensive experience and support: Receive support by phone, inquiry form, or chat available in multiple languages. Track your payment status instantly online using our payment tracking tool.
*Note: The lock-in rate for 72 hours is subject to change based on the selected payment method.
Convera GlobalPay for Students offers a fast and easy way to pay your tuition, deposits, and student fees. You can pay in the currency of your choice by bank transfer, credit, or debit card, or via one of our many trusted online payment methods. Convera will send your payment to your institution on time and in full in their local currency. You can complete your payment from your desktop or mobile device, you can track your payment from start to finish.