Payment methods and instructions
Each bank operates its own online banking system and so page layouts and tool bars across web pages and apps will differ from bank to bank. This means Convera cannot provide specific guidance on how to navigate your specific online banking platform. For assistance with this, we recommend contacting your bank directly, as they are best positioned to support you.
In the meantime, we can offer an example of how the payment instruction details may appear, to help you better understand the format:
Bank Name – The bank Convera uses to receive your funds.
Bank Address – The location of the receiving bank.
Beneficiary Name – Typically Convera, but this may vary depending on your specific payment instruction.
Beneficiary Address – The address of Convera (not the bank); this may differ across payment instructions as we are registered in a few different locations.
Beneficiary Account Number/IBAN – The account number Convera uses with the specified bank.
Bank SWIFT/Sort/Routing Code – A global identifier for banks and financial institutions; in this case, it identifies the bank Convera is using.
Please note that the above is provided as a general example only. The requirements will depend on the currency and countries involved so please take your time in reading the instructions and follow them carefully.
If your online banking platform has character limits, you may need to remove the hyphen (“-”) from the reference field. If this is not possible, please include your student ID instead.
Alternatively, you may wish to contact your bank directly, as they may be able to initiate the payment on your behalf without these limitations.
Once you have completed your payment, you can track its status using the following link:
https://students.convera.com/#!/tracking
Bank transfer
Convera holds bank accounts in different countries which may not match the country of the institution you are paying for. Be assured that if you use the beneficiary and account details in your instructions to transfer funds, your payment will reach Convera.
Please note that a new payment reference number is required for each payment sent to your institution. The reference number allows us to correctly track your payment. Reusing a previous reference number for additional payments may result in processing delays.
Yes. Your payment can still be received even without a reference number, provided it was sent to the correct bank account details listed in the payment instructions emailed to you. If you paid by bank transfer using Convera GlobalPay for Students, please contact our Support Team and provide the following so we can help locate your payment:
International wire transfer:
- A copy of your SWIFT MT103
Domestic bank transfer:
- A proof of payment or payment receipt that shows:
- Sender details
- Receiver details
- Currency
- Payment amount
What is a SWIFT MT103?
It is a confirmation document produced by your bank for international transfers, showing that the payment was sent and who it was sent to.
Please be advised that your quote will automatically expire 72 hours after completion if no action is taken. There is no obligation for you to use this service. You may still receive automated emails during this time; however, these can be disregarded.
If you cannot complete your payment by the expiry date listed on your payment instruction, please complete the online process again to generate a new payment instruction.
Your payment instruction includes an ‘Authorization Letter’ which is typically the second page of the payment instruction PDF. Please show your bank this letter which authorizes Convera to accept payments on behalf of your institution.
An intermediary bank acts as a bridge between two different bank accounts held in two different countries. Please review your payment instructions carefully to determine if an intermediary bank is required and provide these details to your bank when making your transfer.
After selecting bank transfer as your payment method, you will be presented with a payment instruction PDF. You will also receive this same payment instruction to the email addresses provided during checkout. Now that you have your payment instruction, you can complete your payment offline using one of the below methods:
- Online or mobile banking: Log into your bank account and locate the option to make a ‘bank transfer.’ Your bank should then prompt you to provide information on the recipient’s name and bank which are included in your payment instruction. Be sure to include your reference number with your transfer, typically this field is called “message to receiver”, “reference”, “originator to beneficiary information (OBI)”, “remittance information” or similar. If you have any questions, please reach out to your bank.
- Over the phone: Call your bank directly and let them know you would like to complete a bank transfer. You will have to provide the representative with the information included in your payment instruction.
- In person: Visit your bank branch and complete a transfer form using the information included in your payment instructions. Your bank representative can help you complete the transfer.
If you need more help and answers to your questions, use the Convera virtual assistant which can be found in the bottom right corner of the screen. If you want to speak to a support representative, please complete our form here.
Credit/debit card
Please note that we currently do not accept American Express cards.
We kindly recommend checking our website for payment methods available to complete your transaction.
When completing a credit or debit card payment, you can expect to see “CONVERA” + the name of your institution on your bank statement.
Individual credit or debit transaction limits may apply. Please check with your card-issuing bank to ensure you have the appropriate limits to complete your payment.
Most credit or debit card declines are due to restrictions from your bank or insufficient transaction limits. If your credit or debit card payment is declined, please reach out to your card-issuing bank and let them know you are attempting to complete a transaction and it continues to fail. Please also confirm that the card type you are using (Visa, Mastercard, or JCB) matches the card payment option you selected during checkout. Any mismatch in card type will result in a declined payment.
If a credit or debit card is listed after providing the requested information, you will be able to select this option from the available payment methods. After selecting your preferred card option, you will be prompted to provide additional information on the student and payer. Once you have provided the required information, you will be prompted to provide your card details to authorize payment.
Real time bank transfer
If a real-time bank transfer is listed after providing the requested information, you will be able to select this option from the available payment methods. (Example: Trustly, Klarna, Poli). After selecting this option, you will be prompted to provide additional information about the student and payer. Once you have provided the required information, you will be prompted to log into your bank account using your credentials to authorize your payment.