When you initiate a payment or a refund, we (Convera) send you emails (from [email protected]) on behalf of your institution. The payment or refund reference is included in these emails. If you can’t find your reference number, use our payment or refund reference locator tool.
To use this tool:
1. Select ‘payment’ or ‘refund’.
2. Enter your institution country and name.
3. Enter your full name and student ID.
4. Click Submit. You will be able to view all payments or refunds made in the past and their associated reference number.
Still can’t find your reference number? Reach out to our support team here.