What happens if I book an order by phone or email? How does Verification of Payee (VoP) apply?

When you book a payment order via phone or email, the Verification of Payee process will still apply:

• Exact match: If the payee name and IBAN match exactly, the payment can proceed without further intervention from your part; indeed, in order to provide you with a smooth and efficient payment processing experience, we consider in this case that the payment is conditionally approved by you subject to an “exact match” VoP outcome (please refer to our updated Terms and Conditions in this respect).

• Close match / No match / Verification not possible: You will be contacted to confirm the payee details before the payment can be processed.