To facilitate recognition and reconciliation of your payment, please ensure you refer to the Order ID (i.e CNV58748954535) in your payment reference field from your bank transfer.
TBD
Your new platform ID is your new transaction account ID. The new platform ID will eventually replace your previous transaction account ID. [TBD]
Once you have logged onto the new Convera payment platform, navigate to Account Settings> Company Overview> My Company> Account ID.
Please have your account ID ready when contacting Convera’s customer care team.
Your account ID is a unique identifier (letters and/or numbers) associated with your company account.
Your user ID will match your email ID. Please use your email to log onto the new platform.
You will use your email ID to log into the platform once you have completed registration and created a new password.
Once you log into your existing EDGE/GlobalPay account on upgrade day to start registration, you will be presented with a “Convera Platform Activation” pop-up window. Here, you will find your key user details including your email ID.
Your email ID is the email address Convera has on file for your account.