Platform upgrade » General questions » Upgrading and registering
Why is it saying that my password expired at the “create password” step of the registration process?
There are two potential reasons for this:
- It has been seven days since you generated the registration email and therefore your temporary password has expired.
- Or, you may have generated a new registration email containing a new temporary password but used the original password which is no longer valid.
Please use the most recent temporary password sent to you. You can generate a new registration email containing a new temporary password by logging into your EDGE/GlobalPay account.