Please access the new Convera payment platform at www.pay.convera.com.
There are two potential reasons for this:
- It has been seven days since you generated the registration email and therefore your temporary password has expired.
- Or, you may have generated a new registration email containing a new temporary password but used the original password which is no longer valid.
Please use the most recent temporary password sent to you. You can generate a new registration email containing a new temporary password by logging into your EDGE/GlobalPay account.
You will use the temporary password, found in the registration email, to create your own login password during the last step of the registration process.
If your temporary password has expired, please log back into EDGE/GlobalPay to resend another registration email containing a new temporary password.
Please note, the original temporary password will no longer be valid once you generate a new one.
If you have logged into EDGE/GlobalPay on the day of your upgrade, and clicked “register” but did not receive a registration email, please check your spam and junk folders.
If you cannot locate your registration email, log back into EDGE/GlobalPay and click “register” again to generate a new registration email. Please note, the temporary password in the first registration email will no longer be valid once you generate a new one.
If you still do not receive a registration email, please contact Convera’s customer care team at: [email protected].
On upgrade day, please log into your existing EDGE/GlobalPay account and select “register”. You will then receive an email containing a temporary password for the new Convera platform. Please note this password is valid for seven days.
- Open the email and click “register”
- Accept the privacy policy
- Set up two-factor authentication via the app or SMS
- Configure new password (this is where you will input the temporary password found within the registration email)
The new Convera payment platform will replace EDGE/GlobalPay. On upgrade day, you will no longer be able to transact on the EDGE/GlobalPay platforms.
On upgrade day, we ask that you log into your current EDGE/GlobalPay account to complete registration which will only take a few minutes to complete. Once you have registered, you will have immediate access to the new platform.
The upgrade is automatic, and the registration process will only take a few minutes to complete.
Upgrading to the new Convera payment platform is automatic. On upgrade day, please log into your EDGE/GlobalPay account to start registration.