Convera customer service and GlobalPay support

Follow instructions to log in or reset your password through the platform you use:
Convera EDGE cross-border payment platform
Convera GlobalPay international payment platform
Convera GlobalPay for financial institutions

Track your payment by logging into the platform you use:
If you’re an EDGE user
If you sent a payment through Convera GlobalPay
If you’re a financial institution

To find your bank’s SWIFT/BIC code, use Convera’s SWIFT/BIC lookup tool. If you already have the code, you can use our verification tool to make sure it’s correct. Check your SWIFT/BIC code.

To find and verify your bank’s IBAN code, use Convera’s verification tool to ensure it follows a valid format. Check your IBAN code.

Check out our FAQs about cross-border payments.

Use our currency converter to get real-time exchange rates.

Read our blog for the latest news and stories.

Understand common types of fraud and ways to protect your business at Convera’s Fraud Awareness portal.

Get answers to your top questions about Convera and our products and solutions.

Learn about Convera’s licenses in your country, file a complaint, get privacy and disclosure statements, and more at the Compliance & Legal hub.

If you’re an existing Convera business customer, please email [email protected] or call us:

Australia: +1 800 065 720
Austria: +43 800 100 436
Canada: +1 844 217 3455
China – Hong Kong: +852 2853 9867
Czech Republic: +420 251 001 113
France: +33 805 980 233
Germany: +49 800 627 0150
Italy: +39 06 4525 6951
Luxembourg: +352 800 81 634
Malta: +356 23289202
New Zealand: 0800 787 813
Poland: +48 226 537 047
Singapore: +65 6494 8286
Spain: 900 861 559
Switzerland: +41 840 86 86 86
United Kingdom: +44 0800 096 0172
United States: +1-866-381-6551

If you’re a Convera EDGE user, please open your support request directly through the Support Center on the EDGE platform.