When making an online bank transfer, your bank may ask you to complete two‑factor authentication (2FA). This is a security step that usually involves entering your password and then confirming the payment using a code sent to your phone or email.
If you need help completing this step, please contact your bank directly, as we are unable to provide support for individual online banking platforms.
Most banks also provide useful guidance through their online help centres or FAQs, which may answer common questions.