Once a payment has been completed, the currency cannot be changed. You will need to complete the online payment process again using the correct currency.
If you have already sent the payment, please contact your bank as soon as possible to request that the transfer be stopped or the funds recalled. In some cases, you may also ask your bank to amend the currency; however, this is not always guaranteed and may result in a different amount being received, as your bank’s exchange rates would apply.
If Convera has already received the funds, the payment cannot be cancelled. Once the payment has been delivered to your institution, you may request a refund directly from them.