Online payments

If you have submitted support requests through EDGE, all active and inactive cases from the last seven years have been carried over to the new platform.

No, you will not lose functionality when automatically upgraded to the new Convera payment platform.  

We will be releasing new features and enhancements over time, so you can look forward to even more functionality in the future.

Once you have logged into EDGE, navigate to Manage Profile>General>Email Address.

You will be asked to create a new password during registration; however, your user ID (email) will remain the same.  

If you are unsure what email Convera has on file:  

1. Locate your email address in EDGE by navigating to Manage Profile > Email Address.  

Or 

2. On upgrade day, reference the email ID under “User Details” presented via a “Convera platform activation” pop-up window in EDGE. 

No, you will not lose functionality when automatically upgraded to the new Convera payment platform. 

We will be releasing new features and enhancements over time, so you can look forward to even more functionality in the future.

Once you have logged into GlobalPay, navigate to User Management>Email Address.

Yes, your login details/information will be different on the new Convera payment platform.  

Previously, you were able to enter your company ID and user ID to log into GlobalPay. Now, you will use only the email address Convera has on file.  

If you are unsure what email Convera has on file:  

1. Locate your email address in GlobalPay by navigating to User Management > Email Address.  

Or 

2. On upgrade day, reference the email ID under “User Details” presented via a “Convera platform activation” pop-up window in GlobalPay. 

During registration, you will also be asked to create a new password. You will use this password to log into the new platform.