Support and training

Yes, if you need to contact Convera’s customer care team after you have registered and logged onto the new platform, please raise a support case under Support>Create Support Case.  

You will also be able to create support requests specific to payments right from Payment Details and Payment Summary screens. For payee-specific queries, you can submit a support request directly from Payee Management or View Payee Details screens.

We are here to help ensure that you have a positive experience on Convera’s new payment platform.  

While the platform is intuitive to use, you will have access to user guides and in-platform tours to help you along the way. 

We are also happy to provide platform walkthroughs, troubleshooting, and technical support. Please contact Convera’s customer care team by submitting a support request through the platform. 

Please have your account ID ready when contacting Convera’s customer care team.

Please contact Convera’s customer care team: [email protected].