Exporters FAQ

Who we are

• Who is Convera?

How to make a payment

• I need more help, who can I speak to?

• Why is my local currency not listed as a payment option?

• I’ve sent the wrong currency, what do I do?

Payment methods and instructions

• Bank transfer

  • Why does the recipient’s name and recipient bank name and address not match the destination country of my payment?
  • Do I need to request a new payment quote every time I need to make a payment?
  • I forgot to add a reference number – will you still receive my payment?

• Credit/debit card

  • How will my transaction appear on my credit or debit card statement?
  • Are there transaction limits for my credit or debit card payment?
  • Why was my credit card declined?

• Real time bank transfer

  • How do I complete a real time bank transfer?

Payment security and fraud prevention

• How can I protect myself from payment fraud?

• What should I look out for before making a payment?

• Is my online bank transfer payment secure?

Country specific payments

• Paying from China

  • What regulations does Convera adhere to when facilitating international payments from China?
  • Paying via bank transfer              
  • Paying with WeChat Pay

• Paying from India

  • Paying with Visa or Mastercard
  • What are the payment options available when paying from India?  

• Paying from the United States

  • What regulations does Convera adhere to when facilitating international payments from the US?
  • Why am I getting an identity validation error during checkout?
  • What are the payment options when completing my payment from the United States? 

• Paying from Nigeria

  • What are the payment options when completing my payment from Nigeria?      

• Cross-Border Payments in the European Economic Area (EEA)

  • What is the European Central Bank (ECB) rate?
  • Why does Convera show a percent markup difference against the ECB rate when I am completing a card payment?
  • What is the difference between currency conversion cost and transaction cost?

Refunds

• How do I track the status of my refund?

• Can I expect the full payment amount to be refunded?

• How long will it take to receive a refund?