The time to receive your refund depends on the below factors:
- The payment method you used when completing your initial payment (in some cases your payment may not have been completed using Convera).
- Your institution’s approval process. Before Convera can complete your refund, your institution must complete all required approvals. Please reach out to your institution directly for information on their return policy.
- If any additional information is required, we will reach out to you directly.
On average, it may take up to 10-15 business days to receive your refund.