Payment security and fraud prevention

Please reach out to your institution for official guidance on fraud. Explore our blog to learn more about types of payment scams, forms of card payment fraud, and what you need to be mindful of before making any payment. You can also download our fraud resources here.

Please use your institution’s official and authorized payment partner, platform, and process to make a payment. If you are suspicious of any contact, always use official phone numbers, online accounts, and official communication channels to verify the details. Here’s a list of key questions to consider before making a payment:

• Is someone asking you for your personal, confidential, or security information?
• Are you being forced to take an immediate decision or make an urgent payment?
• Does the text or email you received contain poor spelling, grammar, or formatting?
• Has someone contacted you unexpectedly?
• Does the offer sound too good to be true?
• Have you been asked to keep quiet about something?
• Have any contact details been provided? If so, are there mobile or cell numbers or PO boxes?
• Does it encourage you to click on a website link in an SMS or email from an unknown sender?
• Does it ask you to reply or verify your account or information?

When completing your online bank transfer payment, you will likely be prompted to complete two-factor authentication (2FA) at the point of accessing your bank account. Two-factor authentication is a security feature that combines something you know (like your account password) with something you have in your possession (your phone). You will likely receive a notification via SMS or email with a code to enter on the screen.

When completing your credit or debit card payment, you may be prompted to verify your identity. This is part of 3D Secure (3DS), which is a security feature that helps reduce the risk of someone else using your credit or debit card without your knowing. When completing your credit or debit card payment, you will likely be prompted to authenticate yourself at the point of authorizing your card using a code sent to your phone or email.

GPX collects the minimum required information to complete your payment. We value your privacy, and the information you provide will only be used for its intended purpose—in this case, processing your payment. Convera abides by in-country regulatory frameworks such as the U.K.’s Data Protection Act of 1998 and the General Data Protection Regulation (GDPR) in Europe, for example.

Convera takes compliance and fraud prevention very seriously, and our program is managed by qualified professionals, including former risk and compliance officers from large banks, law enforcement, and regulators. We have robust measures in place to maximize the security of every transaction, including:

• Real-time sanctions screening of all processed transactions against international sanctions lists using innovative technology.
• Dedicated professionals to create, implement, and monitor critical controls to mitigate risk.
• Proprietary credit fraud screening built into GPX leverages data from 40 billion transactions
• A defined roadmap for real-time fraud controls focused on mitigating incidences of fraud.