When completing a credit or debit card payment, you can expect to see “CONVERA” + the name of your institution on your bank statement.
Individual credit or debit transaction limits may apply. Please check with your card-issuing bank to ensure you have the appropriate limits to complete your payment.
Most credit or debit card declines are due to restrictions from your bank or insufficient transaction limits. If your credit or debit card payment is declined, please reach out to your card-issuing bank, and let them know you are attempting to complete a transaction and it continues to fail. Please also confirm that the card type you are using (Visa, Mastercard, or JCB) matches the card payment option you selected during checkout. Any mismatch in card type will result in a declined payment.
If a credit or debit card is listed after providing the requested information, you will be able to select this option from the available payment methods. After selecting your preferred card option, you will be prompted to provide additional information on the student and payer. Once you have provided the required information, you will be prompted to provide your card details to authorize payment.