Payment methods and instructions

Convera holds bank accounts in different countries which may not match the country of the institution you are paying for. Be assured that if you use the beneficiary and account details in your instructions to transfer funds, your payment will reach Convera.

Each time you send funds to your institution, a new reference number must be created. The reference number is created to track your payment to your institution. If you leverage the same payment reference number with subsequent payments, your payment may be delayed.

Please be advised that we will still receive your payment without a payment reference number, provided that the payment has been sent to the correct account details, which can be found on the payment instructions that were emailed to you. If you paid by bank transfer using Convera GlobalPay for Students, kindly reach out to our support team with a copy of your SWIFT MT103 document which can be obtained from your bank. A SWIFT MT103 is a document generated when completing an international bank transfer at your bank. This document acts as confirmation that a payment was made and to whom it was made.

Please be advised that your quote will automatically expire 72 hours after completion if no action is taken. There is no obligation for you to use this service. You may still receive automated emails during this time; however, these can be disregarded.

If you cannot complete your payment by the expiry date listed on your payment instruction, please complete the online process again to generate a new payment instruction.

Your payment instruction includes an ‘Authorization Letter’ which is typically the second page of the payment instruction PDF. Please show your bank this letter which authorizes Convera to accept payments on behalf of your institution.

An intermediary bank acts as a bridge between two different bank accounts held in two different countries. Please review your payment instructions carefully to determine if an intermediary bank is required and provide these details to your bank when making your transfer.

After selecting bank transfer as your payment method, you will be presented with a payment instruction PDF. You will also receive this same payment instruction to the email addresses provided during checkout. Now that you have your payment instruction, you can complete your payment offline using one of the below methods:

• Online or mobile banking: Log into your bank account and locate the option to make a ‘bank transfer.’ Your bank should then prompt you to provide information on the recipient’s name and bank which are included in your payment instruction. Be sure to include your reference number with your transfer, typically this field is called “message to receiver”, “reference”, “originator to beneficiary information (OBI)”, “remittance information” or similar. If you have any questions, please reach out to your bank.
• Over the phone: Call your bank directly and let them know you would like to complete a bank transfer. You will have to provide the representative with the information included in your payment instruction.
• In person: Visit your bank branch and complete a transfer form using the information included in your payment instructions. Your bank representative can help you complete the transfer.

If you need more help, please complete our form to speak to a support representative.

When completing a credit or debit card payment, you can expect to see “CONVERA” + the name of your institution on your bank statement.

Individual credit or debit transaction limits may apply. Please check with your card-issuing bank to ensure you have the appropriate limits to complete your payment.

Most credit or debit card declines are due to restrictions from your bank or insufficient transaction limits. If your credit or debit card payment is declined, please reach out to your card-issuing bank, and let them know you are attempting to complete a transaction and it continues to fail. Please also confirm that the card type you are using (Visa, Mastercard, or JCB) matches the card payment option you selected during checkout. Any mismatch in card type will result in a declined payment.

If a credit or debit card is listed after providing the requested information, you will be able to select this option from the available payment methods. After selecting your preferred card option, you will be prompted to provide additional information on the student and payer. Once you have provided the required information, you will be prompted to provide your card details to authorize payment.

If a real-time bank transfer is listed after providing the requested information, you will be able to select this option from the available payment methods. (Example: Trustly, Klarna, Poli). After selecting this option, you will be prompted to provide additional information about the student and payer. Once you have provided the required information, you will be prompted to log into your bank account using your credentials to authorize your payment.