Compliance and legal

Convera is a global leader in providing foreign exchange products and services and payment solutions and does business in the UK through Convera UK Financial Limited and Convera UK Ltd.

Convera UK Financial Limited (“Convera UK”)

Terms and conditions

Corporate Customers:
Please click here to access our Terms and Conditions.

Please click here to access our FX Derivative Contract Addendum.

Personal Payments Customers:
Please click here to access our Terms and conditions.

Financial Services Guide

Please click here to access our Financial Services Guide, which will provide you with general information about us and the services we provide.

Product Information Document

Please click here to access our Disclosure Information for Foreign Exchange Transactions. This Product Information Document provides you with a description of the financial instruments we offer as well as the associated risks and costs.

Payment Purpose Exemption

Please click here to access our information sheet on the Payment Purpose Exemption Forward Contracts that we offer.

Key Information Documents

Pursuant to the requirements of Regulation (EU) No 1286/2014 of the European Parliament and of the Council on key information documents for packaged retail and insurance-based investment products (“PRIIPs Regulation”)*, Convera has prepared a standardised short form disclosure document (a Key Information Document or KID) for certain of its foreign exchange products. The Key Information Document illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios. Our Key Information Documents are available here.

What is a margin call?

Please click here to access Convera UK Financial Ltd’s “What is a margin call?” document. This brochure provides information on our margin call process.

Privacy

Our Online Privacy Statement describes how Convera UK Financial Ltd and Convera UK Ltd collect, transfers, uses, and discloses personal information (“Information”) that we obtain from you when visiting and/or using this website or that we otherwise collect in connection with enrolling or providing services to our customers. Please click here to access our privacy statement.

Understanding global sanctions

Convera is committed to complying with the sanctions laws and regulations of the United Nations (UN), the Office of Foreign Assets Control (OFAC), the European Union (EU), as well as applicable sanctions laws and regulations in the jurisdictions in which we operate. Please read through Convera’s Global Sanctions Statement to learn about our sanctions compliance program.

FPS/CHAPS scam payments reimbursement rules

If you believe that you have been the victim of an APP Scam in the context of your use of Convera’s payment services, you may now be eligible for reimbursement under the new rules. These protections cover a wide range of accounts and payment types. Please click here to learn more.

Complaints

To file a complaint visit the File a Complaint page.

PSD2 Open Banking Solution

For Third Party Providers, please click here to obtain information on how to integrate with us.

Guidance Notes for EMIR related questions

In order to aid in the completion of the customer due diligence forms, we have set out some guidance notes here. These Guidance Notes are provided for information only and do not constitute legal advice. To the extent required, Convera recommends that applicant consults with its legal advisers to ascertain how best to answer the various questions. Convera does not accept any liability to any person for the information which is provided in these Guidance Notes.

Sustainable Remuneration Statement

Please click here to access our Sustainable Remuneration Statement.

Modern Slavery and Human Trafficking Statement

Please click here to access our Current Modern Slavery Statement.

Contact Us

Please click here to contact us.

Convera UK Ltd

Terms and Conditions

Please click here to access our Terms and Conditions.

Section 172 statement

Please click here to view the extract from the Strategic report of CHUK for the year ended 31 December 2021.