How to file a complaint

To file a complaint, please contact Convera using the information below:

Telephone: +852 2853 9867

Our Complaint Resolution Process

Convera will investigate and provide a resolution to you in accordance with the Convera Customer Complaint Handling Policy. As soon as we have established all the facts and completed our investigation, we will provide you with a final response, no later than 30 business days.

If you are a student and would like to register your complaint with our Education Customer Support Team you can raise a case in our platform at the below link:
Convera GlobalPay – https://students.convera.com/#!/contact-us
Alternatively you can call and speak with us on: +852 2853 9875