Compliance and legal

Convera does business in The Netherlands through:

Convera Europe S.A. (registered with the Luxembourg Registre de Commerce et des Sociétés under number B262832, Registered Office Address: OBH Building, 6B rue du Fort Niedergrunewald, L-2226, Luxembourg) which is authorised and regulated by the Luxembourg Commission de Surveillance du Secteur Financier (CSSF) (“Convera Europe”); and

Convera Europe Financial S.A. (registered with the Luxembourg Registre de Commerce et des Sociétés under number B264303, Registered Office Address: OBH Building, 6B rue du Fort Niedergrunewald, L-2226, Luxembourg) which is authorised and regulated by the Luxembourg Commission de Surveillance du Secteur Financier (CSSF) (“Convera Europe Financial”).

Convera Europe provides payment services and Convera Europe Financial provides derivative products and services.

Terms and conditions

Please click here to access our Terms and Conditions.

Convera Europe

Complaints

To file a complaint visit the File a Complaint page.

Privacy

Our Online Privacy Statement describes how Convera Europe collects, transfers, uses, and discloses personal information that we obtain from you when visiting and/or using this website or that we otherwise collect in connection with enrolling or providing services to our customers. Please click here to access our Online Privacy Statement.

Understanding global sanctions

Convera is committed to complying with the sanctions laws and regulations of the United Nations (UN), the Office of Foreign Assets Control (OFAC), the European Union (EU), as well as applicable sanctions laws and regulations in the jurisdictions in which we operate. Please read through Convera’s Global Sanctions Statement to learn about our sanctions compliance program.

Open Banking Solution

For Third Party Providers, please click here to obtain information on how to integrate with Convera Europe.

Guidance Notes for EMIR related questions

In order to aid in the completion of the customer due diligence forms, we have set out some guidance notes here. These Guidance Notes are provided for information only and do not constitute legal advice. To the extent required, Convera recommends that applicant consults with its legal advisers to ascertain how best to answer the various questions. Convera does not accept any liability to any person for the information which is provided in these Guidance Notes.

Sustainable Remuneration Statement

Please click here to access our Sustainable Remuneration Statement.

Modern Slavery and Human Trafficking Statement

Please click here to access our Current Modern Slavery Statement.

Convera Europe Financial

Financial Services Guide

Please click here to access Convera Europe Financial’s Financial Services Guide, which will provide you with general information about Convera Europe Financial and the services it provides.

Product Disclosure Statements

Please click here to access Convera Europe Financial’s Product Disclosure Statement for foreign exchange forward contracts and for foreign exchange non-deliverable forward contracts. This documents provides you with a description of the characteristics of these products as well as the associated risks and costs.

Please click here to access Convera Europe Financial’s Product Disclosure Statement for foreign exchange options products. This documents provides you with a description of the characteristics of these products as well as the associated risks and costs.

Key Information Documents

Pursuant to the requirements of Regulation (EU) No 1286/2014 of the European Parliament and of the Council on key information documents for packaged retail and insurance-based investment products, Convera Europe Financial has prepared a standardised short form disclosure document (a “Key Information Document” or “KID”) for certain of its foreign exchange products. The KID illustrates the type of product and its characteristics, the hedging purposes, the advantages and disadvantages, the risks as well as the potential costs of buying and selling before the expiry and possible revenues in different market scenarios.

Our Key Information Documents are available here.

Investment Firms Regulation (IFR) Disclosure

Convera Europe Financial S.A. is committed to maintaining transparency and adhering to regulatory standards. In compliance with the Investment Firms Regulation (IFR), the Disclosure Part VI report is presented under report here. This report outlines Convera’s risk management objectives and policies, governance arrangements, and capital adequacy. It underscores the dedication to robust financial practices and continuous efforts to ensure the stability and integrity of operations. Stakeholders are invited to review this report to gain a comprehensive understanding of Convera’s financial health and strategic priorities.

What is a margin call?

Please click here to access Convera Europe Financial’s “What is a margin call?” document. This brochure provides information on our margin call process.

Complaints

To file a complaint visit the File a Complaint page.

Privacy

Our Online Privacy Statement describes how Convera Europe Financial collects, transfers, uses, and discloses personal information that we obtain from you when visiting and/or using this website or that we otherwise collect in connection with enrolling or providing services to our customers. Please click here to access our Online Privacy Statement.