What if I did not receive a registration email with a temporary password? What should I do?

If you have logged into EDGE/GlobalPay on the day of your upgrade, and clicked “register” but did not receive a registration email, please check your spam and junk folders.  

If you cannot locate your registration email, log back into EDGE/GlobalPay and click “register” again to generate a new registration email. Please note, the temporary password in the first registration email will no longer be valid once you generate a new one.  

If you still do not receive a registration email, please contact Convera’s customer care team at: [email protected].