Will I have access to submit a support request on the new platform?

Yes, if you need to contact Convera’s customer care team after you have registered and logged onto the new platform, please raise a support case under Support>Create Support Case.  

You will also be able to create support requests specific to payments right from Payment Details and Payment Summary screens. For payee-specific queries, you can submit a support request directly from Payee Management or View Payee Details screens.