From network expansion to fraud detection and a new cloud-first infrastructure, it’s been a busy year for the Convera team — and now, we’re excited to share the updates with you.
To break down the Convera vision for education and outline our customer-first approach, we recently held a fireside chat between Julie Armstrong, Head of Global Verticalized Industry, and Nicola Bennett, Global Director of Product.
Read on to explore the highlights and view the full session below.
A cloud-first strategy
Following a successful migration of Convera’s entire tech infrastructure to Amazon Web Services (AWS), we’re now the largest B2B cloud-native cross-border payments company in the world.
So what does it mean for education customers? As Bennett describes, this cloud-first strategy is a critical part of optimizing services through:
- A better overall customer experience. With less time managing data, we can focus on the products that facilitate seamless education payments.
- Enhanced cyber security, featuring machine learning capabilities for fraud detection.
- Resiliency and scale with two fully dispersed regions.
Self-service, network expansion, and more connectivity
“For us, creating a leading experience starts by learning from the community,” said Armstrong.
That’s why Convera’s education team is rolling out a set of new features and capabilities that boost efficiency for both students and payers. These include self-service throughout the payments journey and a real-time status tracker to gain visibility into both payments and refunds. We’ll also launch improved logic for online chat capabilities, plus faster inquiry management.
Another key benefit lies in new network expansions, including China, Vietnam, the Philippines, Brazil, and Nigeria. As student mobility evolves, we’re committed to providing improved ways for students to pay in their own currencies — no matter where they’re located.
Finally, more account integrations and higher connectivity will enable financial institutions and education technology (edtech) partners to connect through any medium. This allows students to operate fully through a provider’s website to create a white-label payments experience.
A customer-driven student payments solution
“While Convera works with over 800 institutions today, our approach to innovation is based on the understanding that every customer has unique needs,” described Armstrong.
Two prominent concerns come from compliance and refund processing protocols. To alleviate pain points, Convera has 70 regulatory licenses and has introduced AI solutions to mitigate fraud in real time while documenting our learnings to share with the community. When it comes to refunds, our platform stands apart by issuing funds back to the original source.
The future of student payments and international education is changing quickly. But even as technology and trends shift, our team continues to prioritize customer support and focus on products that address the real needs of institutions and students.
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