Although new technologies have simplified payments processes, it can still be challenging to navigate the complexities of cross border payments for tuition fees and other student expenses. Whether it’s tracking payments or resolving refund inquiries, we know you need a transparent service, from the time you make your payment to the time your institution receives it.
This is where Convera’s GlobalPay for Students comes in, ensuring peace of mind when making your payment with easy-to-use tracking tools, always-on virtual assistance, and intuitive help-center resources.
Your support options with GlobalPay for Students
If you’re directed to GlobalPay for Students, it means your institution has partnered with Convera to offer you a simple, reliable way to pay.
Once you’ve reached the GlobalPay home page, there are multiple support options to ensure you get personalized assistance at every step of the payment process. Let’s take a closer look at GlobalPay’s support options, designed to take the stress and uncertainty out of payments for international students.
Track your payment tool
GlobalPay for Students provides an easy-to-use track your payment tool. Located at the top of the home screen, or the bottom left corner of the landing page, this tool lets you track your payment or refund by entering your unique reference ID.
Comprehensive tips and FAQs
Curious why you’ve been redirected from Western Union to Convera? Can’t find the currency you need? Looking for a list of available payment options from China?
Visit GlobalPay for Students’ tips and FAQ page for answers to all the above and more. You can easily find information about payment methods by available country, our price promise guarantee, security, and additional benefits of using the platform.
Select your preferred language from the top right corner and choose from the list of topics on the right-hand side of the page.
Virtual chat assistant
If you still have questions or your query remains unanswered, our virtual assistant is available to help at any time. Start a new chat by clicking on the virtual assistant button located in the bottom right corner of your screen.
Get quick answers to our most common FAQs at the click of a button by following selection-based prompts to find the information you are after. You can even track your payment or refund status and raise an inquiry with our support team.
Submit an enquiry through our webform
We understand that sometimes you would like to contact Convera directly. If you’re unable to find what you need using the above support options, click on Contact Us located at the bottom left of the page and complete the webform. Providing as much information as you can will help us to respond and resolve your inquiry as quickly as possible.
The user-friendly intake form enables you to easily raise an inquiry. Once submitted you will be provided with a unique case ID to easily track the progress of your inquiry
Once we receive your inquiry, our dedicated student support staff located all over the world will promptly respond giving you a final answer, or they may come back to you for further information.
International payment support for students
Navigating international payments can be a daunting task but not with Convera. More than 1.2 million students, parents, agents, and sponsors worldwide have trusted Globalpay for Students to send their payment. We are here to ensure your payment journey is a smooth one and we are committed to providing you with all the information and support you need to effortlessly manage paying your institution.
Convera is committed to updating the GlobalPay for Students platform to create a seamless experience for students, parents, and agents. Read about our latest enhancements here.
